As a Senior Product Designer on the Digital Customer Experience team, you will own UX initiatives from inception through implementation and influence product decisions through research and design best practices. - Influence Product Owner decisions using UX best practices and research - Collaborate with Engineering to implement effective solutions in an agile environment - Design visual style, interfaces, and interaction flows aligned to design system standards - Create conceptual diagrams, wireframes, visual mockups, and prototypes - Develop research strategies and usability test plans, scripts, and scenarios - Conduct heuristic reviews, user interviews, and moderated/unmoderated usability testing - Present work to stakeholders using storytelling and clear communication - Provide status updates and manage risks using tools like Rally, Jira, and Aha! - Mentor and guide other designers to support team growth - Ensure designs are responsive across desktop and mobile platforms