Lead experience design on technology projects, partnering with cross-functional teams to shape and deliver digital products and services for clients. - Create experience design deliverables such as journey maps, service blueprints, roadmaps, prototypes, and design systems - Facilitate workshops and client brainstorms to align on problems and solutions - Lead and advise research activities using contextual inquiry, interviews, experiments, and user testing - Set and communicate design hypotheses for delivery teams and stakeholders - Make strategic design decisions at the portfolio level - Track and communicate project scope, risks, and status updates - Manage expectations by clearly communicating design deliverables - Mentor teammates through on-the-job training and design support - Represent experience design externally through conferences, webinars, and meetups